These Terms & Conditions govern your access to and use of the 99group platform, including all gaming, betting, and account services available at https://99group.cam. Please read them carefully before registering or using any part of our service.
By using 99group, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.
These Terms & Conditions ("Agreement", "Terms") are entered into between you ("User", "Player", "Member") and 99group ("Company", "Platform", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at https://99group.cam and any related sub-domains or mobile-optimised versions thereof.
99group provides an online casino, live dealer, sports betting, esports wagering, lottery, and related entertainment services ("Services") to eligible users. These Terms govern all aspects of your relationship with 99group, including your access to and use of the platform, your account, any financial transactions conducted through the platform, and your participation in any games, promotions, or loyalty programmes.
These Terms should be read in conjunction with the 99group Privacy Policy and the Responsible Gambling Policy, both of which are incorporated herein by reference and form part of this Agreement.
By registering an account, depositing funds, or otherwise accessing the Services, you irrevocably confirm that: (a) you have read and understood these Terms in their entirety; (b) you are legally permitted to use online gaming services in your jurisdiction; and (c) you are at least 21 years of age.
For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:
To be eligible to register and maintain an Account with 99group, a User must satisfy all of the following conditions at the time of registration and on an ongoing basis:
99group reserves the right, at its sole discretion, to refuse, suspend, or terminate any Account that does not meet the eligibility requirements set out above, or where 99group has reasonable grounds to believe that the eligibility conditions are no longer satisfied. In such cases, any real-money balance may be returned to the User (net of any outstanding bonus obligations) subject to satisfactory KYC verification.
Each individual is permitted to hold only one Account with 99group. The creation of duplicate or multiple Accounts by the same individual is strictly prohibited and may result in all associated Accounts being closed and all balances forfeited.
To access the Services, Users must complete the registration process by providing accurate personal information, including their full legal name, date of birth, email address, and contact number. 99group may require additional information as part of its KYC obligations at any time, including a copy of a government-issued identification document (such as a Malaysian MyKad or passport) and proof of address.
Users are solely responsible for maintaining the confidentiality of their Account login credentials, including username and password. You must not disclose your login credentials to any third party, and you must immediately notify 99group via live chat or email if you suspect any unauthorised access to your Account.
99group strongly recommends that Users enable two-factor authentication (2FA) on their Account. 99group shall not be liable for any losses arising from the unauthorised use of an Account where the User has failed to take reasonable steps to protect their login credentials.
99group may, at its discretion, suspend any Account pending completion of identity verification. During any such suspension period, withdrawals will not be processed until verification is satisfactorily completed.
All financial transactions on the 99group platform are conducted in Malaysian Ringgit (MYR) unless the User has selected a cryptocurrency payment method, in which case transactions are conducted in the applicable cryptocurrency and converted at the prevailing exchange rate at the time of processing.
5.1 Deposits
99group accepts deposits via the following methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX Online Banking (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), 7-Eleven Cliqq, USDT TRC20, and Bitcoin. Minimum and maximum deposit limits apply per method and are displayed during the deposit process. Deposits are generally credited to the User's Account immediately upon confirmation; processing times may vary for bank transfers and cryptocurrency transactions.
99group does not impose fees on standard deposits. Third-party transaction fees (such as blockchain network fees for cryptocurrency deposits) are the responsibility of the User.
5.2 Withdrawals
Withdrawal requests are subject to the following conditions: (a) the User's Account must be KYC-verified; (b) all applicable Wagering Requirements must be fulfilled; (c) the withdrawal amount must not exceed the User's available real-money balance; and (d) the User's Account must be in good standing with no outstanding compliance reviews.
Withdrawal processing times vary by method. E-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) are typically processed within 5 minutes. DuitNow and FPX bank transfers are typically completed within 5 to 15 minutes. Direct bank wire and cryptocurrency withdrawals may take up to 60 minutes depending on network conditions. Processing times are indicative and may be longer during periods of high transaction volume or for accounts undergoing additional verification.
99group reserves the right to conduct additional verification checks before processing any withdrawal. The User's designated withdrawal account or wallet must be registered in the same name as the 99group Account to prevent fraud and money laundering. Third-party withdrawal recipients are not permitted.
99group offers a range of welcome bonuses, reload bonuses, cashback promotions, loyalty rewards, and other time-limited promotional offers. The availability, terms, and value of promotions may be varied or withdrawn at 99group's discretion without prior notice, subject to protecting Users' legitimate interests.
6.1 Wagering Requirements. Bonus Funds credited to a User's Account are subject to Wagering Requirements prior to withdrawal. The applicable Wagering Requirement multiplier (e.g., 10x, 18x, 35x) will be communicated clearly at the time each bonus is offered. Wagering Requirements must be met in full before any portion of Bonus Funds, or winnings derived therefrom, can be withdrawn.
6.2 Bonus Abuse. 99group prohibits any form of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once; collusion; using automated software or robots; or engaging in low-risk wagering strategies that exploit bonus mechanics in a manner inconsistent with genuine recreational gambling. Where bonus abuse is suspected, 99group reserves the right to forfeit all associated Bonus Funds and winnings.
6.3 Cryptocurrency Deposit Bonus. Users who deposit via USDT TRC20 or Bitcoin may be eligible for the 2% crypto deposit rebate, subject to a minimum deposit and the applicable single-wagering requirement. Full terms are disclosed at the time of the offer.
By using the 99group platform, you agree that you will not engage in any of the following prohibited activities:
Violation of the Acceptable Use Policy may result in the immediate suspension or permanent termination of your Account, forfeiture of all Account balances, and referral to the relevant authorities where criminal conduct is suspected.
All games available on the 99group platform — including slot machines, live dealer table games, sports betting markets, esports wagering, and lottery products — operate in accordance with their individual game rules, which are accessible within the respective game interface.
Slot games and random number-dependent games utilise certified Random Number Generator (RNG) technology supplied by reputable third-party game providers. Return-to-Player (RTP) percentages are as specified by each game provider and are published transparently within the game description. 99group does not alter or override game outcomes.
Live dealer games are conducted by real human dealers operating from verified studio environments. All live game sessions are subject to the rules of the applicable game (Baccarat, Blackjack, Roulette, etc.) as displayed in the live interface.
Sports and esports betting outcomes are determined by the result of the relevant real-world event. 99group reserves the right to void bets where an event is abandoned, results are under dispute, or where there is evidence of irregular betting patterns. In cases of technical failure or disconnection, bets already confirmed and accepted will stand; bets not yet confirmed at the time of a technical failure will be voided.
In the event of any discrepancy between the information displayed on a User's screen and the data recorded on 99group's central server, the server record shall be deemed authoritative and final.
99group takes its responsible gambling obligations seriously. In accordance with this commitment, 99group provides the following player-protection tools, accessible from the Account settings area:
The 99group platform is strictly for players aged 21 and above. If you believe a minor may have accessed the platform using your Account, you must notify 99group immediately and secure your login credentials.
Users who are experiencing gambling-related difficulties are encouraged to seek support from: Talian Kasih 15999 (Malaysia — 24/7 confidential counselling), or GamCare (international support and resources). Full details and additional support information are available on our Responsible Gambling page.
All content on the 99group platform, including but not limited to the platform name, logo, trademarks, trade dress, text, graphics, images, software, source code, game interfaces, promotional materials, and the selection and arrangement thereof ("IP Content"), is the exclusive property of 99group or its content licensors and is protected by applicable intellectual property laws.
99group grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial entertainment purposes and in accordance with these Terms. This licence does not confer any ownership rights and expressly excludes the right to: reproduce, distribute, publicly display, create derivative works from, reverse engineer, or commercially exploit any IP Content without 99group's express prior written consent.
Any unauthorised use of 99group's intellectual property may result in Account termination and may expose the User to civil and/or criminal liability.
To the fullest extent permitted by applicable law, 99group, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the Services — including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses — even if 99group has been advised of the possibility of such damages.
99group's total cumulative liability to any User for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the total amount deposited by the User into their 99group Account in the thirty (30) days immediately preceding the event giving rise to the claim; or (b) MYR 500.
The Services are provided on an "as is" and "as available" basis. 99group makes no warranties, express or implied, regarding the uninterrupted, error-free, or secure operation of the platform. 99group shall not be liable for service interruptions caused by events beyond its reasonable control, including but not limited to internet outages, telecommunication failures, power disruptions, or force majeure events.
Nothing in these Terms shall limit or exclude 99group's liability for fraud, death, or personal injury caused by 99group's negligence, or any other liability that cannot be excluded or limited under applicable law.
99group collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and processing of your personal data as described therein.
99group processes personal data including, but not limited to, registration information, KYC documentation, transaction records, and usage data, for the purposes of providing the Services, fulfilling legal and regulatory obligations, preventing fraud, and improving the platform experience.
99group does not sell, rent, or transfer your personal data to third parties for marketing purposes. Data may be shared with regulated payment processors (including those operating Touch 'n Go eWallet, DuitNow, Maybank, CIMB, and other supported payment rails), identity verification service providers, and law enforcement authorities where required by applicable law.
13.1 By 99group. 99group reserves the right to suspend or permanently terminate any User Account, with or without prior notice, where: (a) the User has breached any provision of these Terms; (b) 99group suspects fraud, money laundering, collusion, or other prohibited conduct; (c) the User is found to be under 21 years of age; (d) 99group is required to do so by applicable law or a competent authority; or (e) the User has made a self-exclusion request.
Upon termination for cause, 99group reserves the right to forfeit any Bonus Funds, winnings derived from Bonus Funds, and any balances associated with accounts found to be in violation of these Terms. Real-money balances (subject to deduction of any bonus-related obligations and outstanding wagering requirements) will be returned to verified Users following completion of any outstanding compliance review.
13.2 By the User. Users may close their Account at any time by contacting 99group customer support via live chat or email. Upon closure, any remaining real-money balance will be returned to the User's designated payment method following satisfactory KYC verification, subject to the withdrawal conditions outlined in Section 5.
These Terms & Conditions shall be governed by and construed in accordance with the applicable international gaming regulations and the laws governing 99group's operating jurisdiction. In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiation.
Any dispute that cannot be resolved through negotiation within thirty (30) days of the initiating party's written notice may be referred to binding arbitration in accordance with the rules of a recognised arbitration body, as determined by 99group. Nothing in this clause shall prevent either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.
Users based in Malaysia acknowledge that online gambling regulation is subject to ongoing legal developments in their jurisdiction and agree that it is their sole responsibility to ensure their use of the Services complies with applicable local law.
99group reserves the right to modify, update, or replace these Terms & Conditions at any time and at its sole discretion. Where changes are material, 99group will endeavour to provide Users with reasonable advance notice by posting the updated Terms on the platform and, where feasible, by notifying registered Users via their account-associated email address or through an in-platform notification.
The "Last Updated" date at the top of this document will reflect the date of the most recent revision. Your continued use of the platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree to any revised Terms, you must cease using the Services and may request Account closure in accordance with Section 13.2.
It is your responsibility to review these Terms periodically. 99group encourages all Users to check this page regularly for updates.
If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the 99group support team through the following channels:
24/7 Live Chat Support — Available directly within the platform. Responses are provided in English.
Email: [email protected] — For formal enquiries and written correspondence.
When contacting us regarding a Terms-related matter, please include your registered Account username and a clear description of your enquiry to allow our team to assist you efficiently. We aim to respond to all formal written enquiries within 3 business days.
For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page or contact us directly via live chat. We treat all such requests with the utmost priority and confidentiality.
These are the practical commitments that underpin our Terms — not legal abstraction, but real-world standards.
All game rules, bonus terms, and Wagering Requirements are clearly disclosed before you accept any offer. No hidden clauses designed to trap players.
Once KYC is complete, withdrawal requests are processed to your preferred Malaysian payment method — e-wallets typically within 5 minutes.
99group enforces the 21+ age requirement without exception. KYC documentation is reviewed for every Account before first withdrawal processing.
Deposit limits, self-exclusion, and cool-off periods are built into the platform — not buried in settings. Player wellbeing is a real priority at 99group.
All data is encrypted in transit and at rest. Personal and financial information is handled in accordance with 99group's Privacy Policy and applicable data protection standards.
Real support agents are available every hour of every day. Disputes, withdrawal questions, and account issues are handled by trained staff, not automated responses.
Our support team is available 24/7 to walk you through anything in this document. Alternatively, visit the platform homepage to learn more about what 99group offers.