This Privacy Policy explains how 99group collects, processes, stores, and protects the personal data of users who access or use the 99group platform at https://99group.cam. We are committed to handling your information with transparency and care.
By using 99group, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy ("Policy") is issued by 99group ("Company", "We", "Us", "Our"), the operator of the online gaming and sports betting platform available at https://99group.cam ("Platform"). This Policy applies to all registered users ("User", "You", "Your"), visitors, and any other individuals whose personal data is processed in connection with access to or use of the Platform.
99group is committed to protecting the privacy and personal data of all individuals who interact with its Platform. This Policy describes in detail the categories of personal data we collect, the purposes for which that data is used, the circumstances under which it may be disclosed, the security measures we apply, and the rights available to you regarding your data.
This Privacy Policy forms part of, and should be read together with, the 99group Terms & Conditions. By registering an account on the Platform or by otherwise using our Services, you confirm that you have read and accepted this Privacy Policy. If you do not agree with this Policy, you must not use the Platform.
This Policy applies to personal data collected through the Platform website, any mobile-optimised version of the Platform, and through direct communications between you and 99group (including live chat and email correspondence). It does not apply to third-party websites or services that may be linked to or integrated with the Platform — each third party operates under its own privacy terms.
The following terms shall have the meanings set out below throughout this Privacy Policy:
99group collects Personal Data that is necessary for the provision of the Services, compliance with applicable legal and regulatory obligations, and the improvement of the Platform experience. The categories of Personal Data we collect include, but are not limited to, the following:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number, selfie photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communications, support, notifications |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), DuitNow ID, cryptocurrency wallet address, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, browser type, device identifiers, operating system, session timestamps | Platform security, fraud detection, service delivery |
| Usage Data | Games played, bet history, deposit and withdrawal patterns, feature interactions, session duration | Responsible gambling monitoring, product improvement, personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service, dispute resolution, quality assurance |
| Preference Data | Language settings, notification preferences, responsible gambling limit settings | Platform personalisation, responsible gambling compliance |
We do not collect Personal Data that is unnecessary for the purposes described above. Where we rely on your consent as the legal basis for Processing, you may withdraw consent at any time without affecting the lawfulness of Processing carried out prior to withdrawal.
99group collects Personal Data through the following channels:
99group processes Personal Data for the following specific and legitimate purposes:
99group relies on the following legal bases for the Processing of Personal Data:
99group may disclose your Personal Data to the following categories of recipients:
All third-party service providers who Process Personal Data on behalf of 99group are required to do so pursuant to a written data processing agreement that imposes appropriate data security and confidentiality obligations.
99group retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction. Where anonymisation is applied, the resulting data may be retained indefinitely for analytical and statistical purposes.
99group implements a comprehensive set of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
Notwithstanding these measures, no method of internet transmission or electronic storage is completely secure. While 99group takes all reasonable precautions to protect your Personal Data, we cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 99group will notify affected Users in accordance with applicable notification obligations.
You are responsible for maintaining the security of your own Account login credentials. If you suspect your Account has been compromised, you must contact 99group customer support immediately via live chat.
99group uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the Platform. The categories of cookies deployed on the Platform are as follows:
You may configure your browser to refuse or delete cookies. However, disabling strictly necessary cookies may impair or prevent access to certain features of the Platform, including your ability to log in or process transactions. 99group does not use cookies to track your activity across third-party websites.
Subject to applicable law and certain conditions, you have the following rights in relation to your Personal Data held by 99group. You may exercise any of these rights by contacting our support team through the channels listed in Section 15.
You have the right to request confirmation of whether 99group holds your Personal Data and, if so, to obtain a copy of that data together with supplementary information about how it is processed.
You have the right to request correction of inaccurate or incomplete Personal Data held about you. Account holders may update certain details directly within their account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to 99group's legal retention obligations under AML and regulatory requirements.
In certain circumstances, you have the right to request that 99group restricts the Processing of your Personal Data, for example while the accuracy of the data is being verified.
Where Processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used machine-readable format.
You have the right to object to Processing based on 99group's legitimate interests, including any direct marketing communications. Objection to marketing can be exercised at any time at no cost.
To exercise any of the above rights, please contact 99group via live chat or by email at the address provided in Section 15. We will respond to all verified requests within a reasonable timeframe and in any event within the period prescribed by applicable law.
We may ask you to verify your identity before processing a rights request to ensure that we do not disclose Personal Data to an unauthorised person.
During the registration process, all Users are required to confirm their date of birth and agree to the 21+ age restriction. For any Account where a User's age cannot be confirmed, or where 99group has reasonable grounds to suspect that a User may be under 21 years of age, 99group will suspend the Account and request KYC documentation prior to resuming access to the Services.
If 99group discovers that it has inadvertently collected Personal Data from an individual who is under 21 years of age, the relevant Account will be immediately closed, all associated balances will be managed in accordance with applicable responsible gambling and consumer protection requirements, and the Personal Data will be deleted as soon as practicable.
If you are a parent or guardian and believe that a minor may have used the Platform, please contact 99group immediately via live chat or email. We take underage gambling prevention extremely seriously and will act promptly on all such reports.
The 99group Platform may contain references or contextual links to third-party services, including payment processor portals for Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, RHB, and cryptocurrency platforms. These third-party services operate independently and are governed by their own privacy policies and terms of service.
99group is not responsible for the privacy practices, data handling standards, or content of any third-party service. We encourage you to review the privacy policies of any third-party service through which you interact in connection with your 99group Account, particularly payment platforms and identity verification portals.
Where 99group engages third-party service providers who Process Personal Data on its behalf (as Data Processors), such providers are contractually required to implement adequate security measures and to process data only in accordance with 99group's documented instructions.
99group reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features and Services offered through the Platform. The revised Policy will be published on this page with an updated "Last Updated" date.
Where amendments are material, 99group will endeavour to provide Users with advance notice, for example through a prominent notification on the Platform or by email to your registered address. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the amended terms.
We encourage you to review this Privacy Policy periodically. If you have any concerns about changes to this Policy, please contact our support team before continuing to use the Platform.
If you wish to exercise any of your data rights, have a question about this Privacy Policy, wish to report a privacy concern, or need assistance related to your Personal Data, please contact the 99group Data Privacy team through the following channels:
24/7 Live Chat Support — Available on the Platform. All privacy and data-related requests handled in English.
Email: [email protected] — For formal data subject requests and privacy enquiries.
Please include your registered Account username and a clear description of your request. We aim to acknowledge all formal privacy requests within 3 business days and to resolve them within the timeframe prescribed by applicable law.
For information on our responsible gambling practices and player-protection tools, please visit our Responsible Gambling page. For the full terms governing your use of the Platform, please refer to our Terms & Conditions.
These are the practical standards that back our privacy commitments — not just policy language.
All data transmitted between your device and the 99group Platform is encrypted using 256-bit SSL/TLS — the same standard used by financial institutions and major banks in Malaysia.
Identity verification ensures that your Account can only be accessed by you, and that your withdrawals are always directed to your own verified payment accounts — not third parties.
99group does not sell, rent, or trade your Personal Data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it to run your Account and improve the Platform.
We do not hold your data indefinitely. Retention periods are set per data category, after which data is securely deleted or anonymised in line with regulatory requirements.
Access, rectification, erasure, objection, and data portability rights are all supported. Contact our team via live chat or email to exercise any right — we respond within the legally prescribed timeframe.
All 99group staff with access to Personal Data receive regular training on data protection obligations and security practices. Access is restricted on a strict need-to-know basis.
Our support team is available around the clock to address any privacy concern, data request, or question about how your information is handled at 99group.